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LNDS Service Desk

Last updated: December 15, 2025

Introduction

The LNDS Service Desk is an online portal where you can request services or get support from LNDS. Create a ticket and track your requests in one place.

You can use the Service Desk to:

  • Start a new project with LNDS.
  • Report an issue or get help with an existing service.
  • Ask anything about us or our services.

Sign in to the Service Desk

  1. Open Service Desk in your browser: https://service.desk.lnds.lu.

  2. Sign in with your LNDS account. Enter your email address and select Next.

    Note: If you don’t have an LNDS account, create a new one by entering your email address, and then select Next.

  3. Review the “Privacy Policy” and “Notice and Disclaimer”, and then select Continue with single sign-on. This step applies whether you are signing in or creating a new account.

    Service Desk sign-in page showing Privacy Policy agreement and Continue with single sign-on button

  4. Select one of the authentication methods to verify your identity:

    • LuxTrust: Recommended for increased security. You may need to confirm your name and email address after you sign in.
    • LNDS: This option is for LNDS employees only.
    • Email and password: Use your existing LNDS credentials.

    Note: If you are creating a new account, select Email and password, and then select Register. For a step-by-step guide to creating an account, see: Create an LNDS account.

  5. After you sign in, the Service Desk home page opens, and you are ready to create a ticket.

What to do in case you cannot sign in?

Please send an e-mail describing your issue to support@lnds.lu.

Create a ticket

  1. On the Service Desk home page, select your type of request: Start a new project with LNDS, Request support, or Ask a question.

    LNDS Service Desk home page showing three options: Start a project with LNDS, Request support, and Ask a question

  2. Fill out the form. Enter as much information as possible to help us understand your request.
  3. Select Submit. After you submit your request, the page shows your ticket details with your original message. At the same time, you will receive a confirmation email.

Follow up on a ticket

You can follow up on a ticket in two ways:

  • Through the confirmation email: Reply to the email or select View requests to open it in the Service Desk portal.

    Service Desk confirmation email showing View request link

  • Through the Service Desk portal: Select your profile icon and select Requests. Then, select the ticket you want to view or respond to.

    Service Desk profile menu showing Requests option